Treating Customers Fairly

The definitive conference to help ensure your business is TCF compliant

Thursday 11th December, 2008

Customer Strategy magazine's one-day conference provides the ultimate forum for you to hear from the experts, discover best practice, share your experiences and network with peers.

Our expert speaker panel includes senior representatives from AIFA, HSBC, Standard Life, moneysupermarket.com, the Association of British Insurers, Unum, Towry Law and many more. See the programme for a full list. The one-day event will demystify TCF requirements and provide you with clarity and understanding, helping you to understand if you have met the compliance deadline and ensure you pass future assessments.

Are you treating customers fairly?

Can you prove you are treating TCF as a continuous process and not just a short-term activity?
Is the way you do business consistent with the fair treatment of customers?
Can you demonstrate active senior management involvement in TCF?
Are you responsive to customer feedback and do you act on it?

Companies that are already delivering the six TCF Outcomes will present practical case studies which will show how to develop and manage people, systems and processes. Delegates will clarify their understanding of management responsibilities and identify opportunities to improve customer service, experience and ultimately loyalty.